Question 1

What are your hours?

Accepted Answer

My design hours are Monday-Friday 9:00am-6:00pm EST. I am closed for all holidays reserved in the USA.  Hours are subject to change.

Question 2

What is the refund policy?

Accepted Answer

Due to the nature of the services provided by By Janay Studio, once your project has started, there will be absolutely NO refunds of any kind. All services and products are non-refundable.

Question 3

I placed an order, what do I do now?

Accepted Answer

Please fill out the client onboarding form within 24 hours of your purchase. The link will be sent in your order confirmation email. If for any reason the link is not provided you can find it here.

Client Onboarding Form (https://form.jotform.com/241862299108160)

Question 4

What is your turnaround time?

Accepted Answer

Your turnaround time depends on the service you booked. Turnaround time can range from 2-25 business days.

Question 5

Do you take deposits?

Accepted Answer

No, FULL payment is required in order for your project to start. A 50% deposit MAY be considered on certain services, please reach out to By Janay Studio directly by email or text if you have questions about deposit options. I will respond within 48 hours.
byjanaystudio@gmail.com
478-451-9718

Question 6

Do you do revisions?

Accepted Answer

Yes, when your draft is sent you will be allowed up to 3 free revisions. Additional revisions will be a fee of $10 each. Revisions are minor changes to your design.

If you want a re-design you will be charged a re-design fee based on the service you receive.

Question 7

How do I contact you?

Accepted Answer

You can reach me via email or text. I will respond within 48 hours. byjanaystudio@gmail.com
478-451-9718